Shipping Policy
Our Store Promise
At SJM International Trading Inc, we source our camping gear directly from our manufacturing partner in China to ensure you receive high-quality equipment. Once you place an order for items like tents or sleeping bags, our team works to process and ship your items within 7 business days. We partner with DHL and FedEx to deliver these goods straight to your door. Please be aware that since these items are shipped internationally, total delivery time can be slightly extended due to customs clearances and global transit routes. We appreciate your patience as we bring the best adventure gear from overseas to your next great outdoor trip.
Rates and Delivery Estimates
We believe in being upfront about international shipping. Costs are calculated during checkout based on the weight of your items and your location. While processing takes up to 7 business days, the transit via DHL or FedEx typically follows international schedules which may be impacted by customs inspections. You will receive a tracking number as soon as your items leave the factory so you can monitor the progress. Please ensure your shipping details are accurate at checkout as SJM International Trading Inc cannot be responsible for errors in the delivery address. If you notice any unexpected delays, feel free to reach out to our team for help.
Need Help With Your Shipping Status
If you have questions about your order, please visit us at 4181 Frame Pl Apt 5A Flushing NY 11355. You can also contact our friendly team via email at jinmian1963@gmail.com or give us a call at 929-402-5068 for personalized assistance.